Trained service dog Bringing your service dog
If you’re bringing a service dog with you in the cabin to assist you with a disability, the dog can travel with you free of charge. We only allow dogs that are trained and qualified to be a service dog. Please note that service dogs that assist with mental health conditions are currently only permitted on board flights to and from the United States.
You need to fill out the application form and send it via the e-mail address mentioned at the bottom of the form. Make sure to include a copy of the pet’s passport stating the breed, weight, and size. Please send your request to KLM CARES least 48 hours before departure.
Preparing your trip
Make sure to arrange your service dog’s vaccinations, health and training certificates, and travel documents well in advance. To make sure that you don’t run into any issues, we recommend that you consult the local authorities of your departure, transfer and arrival countries. They can inform you about the latest requirements for service dogs regarding departure, transfer and entry into a country.
Behaviour in public spaces
Please note that if your dog does not behave appropriately in public places, we do not consider them a trained service dog. When in doubt, 1 of our agents could request additional information to ensure that your dog is trained. If you cannot give a plausible verbal explanation, we may request further written proof.
During your flight
For safety reasons, your service dog may not block an aisle or other area that needs to remain unblocked. Because of this, you cannot book an exit row seat when travelling with a service dog. You can choose any other seat you’d like. During the entire flight, your dog should wear a (car) harness. Please tie this harness to your seatbelt.
If your dog doesn’t fit in the location of the reserved seat, you’ll get another seat within the same travel class. We’re not required to offer more space for your service dog or provide a seat in a travel class other than the one you’ve paid for. Is there no seat that can accommodate you and your service dog without blocking areas? We might request you to take a later flight or let your service dog travel in the hold, if you have a kennel that meets the requirements.
Flights longer than 8 hours
Do you have a flight that’s scheduled to take 8 hours or more? We may ask for documentation that your service dog will not need to relieve itself or can do so in a way that will not create a health or sanitation issue onboard.
Flying to or from the United States?
Besides the application form, you’ll also need to fill out the so-called U.S. Department of Transportation Service Animal Air Transportation Form. Please print both forms and bring them with you to the airport.
Unfortunately, we do not allow service animals other than dogs.