Privacy Policy

In our privacy policy, we explain how we collect and use your personal data when you travel with us, visit our website, use our mobile app, or otherwise interact with us. Make sure to read the policy carefully.

Exchange 'No Fly List' KLM and Transavia

The safety of our passengers and crew is our highest priority. For this reason, KLM and Transavia Airlines CV (Transavia) will exchange the personal data (first name, last name, date of birth) of passengers who are on the 'No Fly List' due to inadmissible behaviour on board or on the ground as of 29 September 2022. A passenger who misbehaves before or during a KLM or Transavia flight will be banned from flying with both airlines. This exchange enables KLM and Transavia to (further) limit the risk of recurrence of unacceptable behaviour on future flights.

The General Conditions of Carriage of KLM (art. 9), as well as KLM's privacy policy (art. 2.1. J en 2.1 G, 4.1 G, 5.3), have been updated and are effective from 29 September 2022.

How we use different channels

The privacy policy (article 4.1 E) describes even better how we use different channels to keep our customers informed of our most relevant information and up-to-date offers and promotions. We request permission to share data with third parties so that we can show personalised advertisements through various channels that best match the interests and wishes of our customers.

About this privacy policy

This privacy policy applies to all personal data that KLM processes when customers use our websites or mobile apps or contact us. We process your personal data primarily to handle your bookings, arrange your trips and purchases, and answer your questions. We may also use your data to send you offers adjusted to your interests and preferences. In this privacy policy, we provide more information about the personal data we collect and use and what your rights are. Please click on the relevant paragraph below for more information. Please check the Flying Blue privacy policy for more information on the collection and use of your personal data in relation to our Flying Blue loyalty programme.