Reaching us just got easier.

We are pleased to announce that starting 2nd December 2019, we will be moving our Customer Contact Centre and City Ticketing Office.

How to reach the contact center

1. You can reach us on +254 20 3893722. 2. We are also available on email: 3. The contact center is open during the following times: - Monday to Friday, 9 am to 8 pm - Saturdays and Sundays, 10 am to 7pm 4. The contact center handles both Air France & KLM queries

team at work

Looking to visit our Nairobi office instead?

Our City Ticketing Office is located at the address below: Air France KLM Royal Dutch Airlines No. 48 Apple Cross Road off Mbabane Road (off James Gichuru road) Lavington Monday to Friday, 8.30am to 5pm. Closed on Weekends and Public Holidays