Unaccompanied Minors, Special Assistance & Pets

Whether your child is taking their first trip by themselves or you’re travelling with your furry friend, we’ll provide you with the latest updates on travelling during these unprecedented times.

Unaccompanied Minors

As of 1 November 2021 we welcome unaccompanied minors on flights on most of our destinations. Please contact us to check availability on the destination of your choice.

Contact the KLM Customer Contact Centre

If you use the Unaccompanied Minor service, you can check in the minor at any check-in desk at Amsterdam Airport Schiphol. Shortly after you receive the boarding pass, one of our agents will pick up the child that is travelling alone.

Health requirements and additional documents

At the airport, you’ll be asked to declare that your child is healthy and fit to fly. You’ll also need to agree that depending on the destination, your child could be subjected to a health screening (e.g. a temperature check) under supervision of the staff accompanying your child.

Your child must be in possession of all required travel documents. We strongly advise you to check the health requirements and additional entry documentation of the countries your child is travelling to and from on their governments’ websites. Make sure to check the requirements shortly before the trip, as they often change. Please be aware that if your child does not carry the required (complete) documentation, there is a risk of denied boarding or denied access to the country.

At the airport

At some destinations, wearing masks is required in public areas, including the airport. Make sure to check the health requirements of the airports your child is travelling to and from and follow the instructions at the airport.

Read more about wearing face masks at Amsterdam Airport Schiphol

On board

Until further notice, all passengers aged 10 and up are required to wear a face mask to prevent the further spread of the virus. Make sure to bring enough face masks, as they are not provided by us. Without a face mask, we cannot allow your child to board.

Read more about wearing face masks on board

View more information about our Unaccompanied Minor service

Special Assistance

On some destinations, due to local restrictions, the offer of special assistance could be limited. If this is the case for your destination, you will be informed when you request your assistance.

Travelling with pets

Are you flying with KLM and transferring at Amsterdam Airport Schiphol? You’re still allowed to take your pet with you in the cabin. It'll really help us if you make the reservation for your pet close to your departure date, but at least 48 hours before departure, so that our Customer Contact Centre can focus on bringing people home.

Do you have an existing booking with a reservation to bring your pet in the hold, and do you have a transfer at Schiphol Airport? We’ll contact you as soon as possible.

If you are on a direct flight to Amsterdam, your pet or animal is allowed to travel in the hold. If you have a transfer that’s less than 3 hours at Amsterdam Airport Schiphol, your pet is allowed to travel in the hold. Unfortunately, if you have more than 3 hours of transfer time, your pet can not travel in the hold.

Up and until 31 March 2022, it’s not possible to bring pets in the cabin or in the hold on flights to China.

View the regular requirements to bring your pet